Discount Dollhouse’s Store Policies
We want your entire craft project to go smoothly. We take great pride in the shopping experience of our customers.
Payment: 6.5% Sales Tax will be applied to orders shipping to FL only.
Shipping: Most orders will ship within 3-7 days of order placement. Any delay will be communicated to the buyer in a timely manner.
Free shipping applies only to the Continental USA and only on indicated products.
Most of our items are eligible for international shipping. We will provide international shipping quotes upon request. Please note that international shipping amounts do not include taxes, duties, customs or other fees that may be charged at the time of delivery. These fees are the responsibility of the buyer / customer.
Dollhouse kits and accessories are custom packed orders.
Shipping methods vary depending on the item ordered, shipping destination, time of year, and other factors. Only reputable carriers are utilized such as USPS, UPS, and FedEx. Expedited shipping is available upon request at additional cost. During peak holiday seasons we cannot promise your turn around time for delivery please order 2 weeks ahead of any scheduled special occasion especially if this is a present to avoid any issues with delivery.
If the carrier presents with a package that appears to have been damaged, please request that they sign the packing slip to acknowledge the damage. If it is obvious that the contents of the package are also damaged, you should refuse delivery. If you are not home to accept delivery, and find a damaged box on your doorstep, please keep all packaging material until you are sure the contents of your package have not been damaged. If the carrier left the package and the contents of the package are damaged, please contact us within 1 day of receipt describing the problem and we will assist you in filing a claim with the carrier or otherwise resolving the issue. Send Information to firstname.lastname@example.org
Holiday Note: WE CANT GUARANTEE DELIVERY DATES DURING HOLIDAYS WE WILL DO OUR BEST BUT WE ARE UNABLE TO PROMISE SO PLEASE ORDER AHEAD!
Refunds and Exchanges:
Dollhouse kits and accessories are not refundable we are unable to accept returns please select and purchase your items carefully paying attention to scale and contents included.
The descriptions are extremely accurate and you may also email us if you have any pre-purchase questions.
Errors / Defects:
If we make an error, or if the product is defective upon receipt, we will make it right. Simply send us an email at orders@ discountsdollhouse.com within 48 hrs. Of receipt describing the problem and we will work with you for a resolution.
Privacy: Your privacy is extremely important to Discount Dollhouse. Your time is valuable and after all you will be busy building or playing with your great new Dollhouse and accessories. We do not share your information with any other outside parties. Our email program has an opt out area as required by law if you do not wish to receive further specials and offerings you may use that feature to tell us to remove your name from our mailing list.
We are not just a store, we like to make friends for life in the Doll World. We strive to give you the best pricing and selection and to keep up in all the latest trends. We hope you enjoy your shopping with us today and that you return again next time you need any supplies or when you are ready to purchase that next great project. Until next time, best wishes for playtime!